Mo Digital Hub (Pty) Ltd
SARS-registered and compliant certified supplier
1. Introduction
These Terms of Service (“Terms”) govern the provision of services by Mo Digital Hub (Pty) Ltd (“Mo Digital Hub”, “we”, “us”, or “our”) to all clients, including government departments, public entities, and private sector clients (“Client”, “you”, or “your”). By accessing our website or engaging our services, you agree to be bound by these Terms.
Mo Digital Hub operates as a SARS-registered and compliant certified supplier and conducts business in accordance with applicable South African legislation, including the Public Finance Management Act (PFMA) and related supply chain management frameworks where applicable.
Mo Digital Hub provides professional digital and IT services, including but not limited to:
Workforce Optimization
Workplace Management
Workplace Solutions
Digital Workspace Solutions
IT Support and Technical Services (Apple and Windows devices)
Digital Transformation, system implementation, and user training
Specific service details, deliverables, timelines, and pricing will be defined in an approved quotation, contract, Service Level Agreement (SLA), or purchase order.
Where services are rendered to government institutions or public entities, Mo Digital Hub:
Complies with the PFMA, Treasury Regulations, and applicable SCM policies
Operates in a fair, transparent, competitive, and cost-effective manner
Maintains valid tax clearance and supplier compliance status
Supports audit processes and provides required documentation upon request
The Client agrees to:
Provide accurate and complete information required for service deliveryEnsure timely access to systems, facilities, and personnel
Appoint a responsible contact person for coordination
Comply with internal governance, ICT, and security policies
Settle invoices in accordance with agreed payment terms
Delays caused by the Client may impact delivery timelines and service performance.
All pricing is quoted in South African Rand (ZAR) unless stated otherwise
Prices are exclusive of VAT unless expressly indicated
VAT will be charged at the prevailing rate where applicable
Payment terms are as per the approved quotation or contract
Late payments may attract interest in accordance with applicable legislation
Where applicable, services are governed by a Service Level Agreement (SLA) which defines:
Scope of services and performance standards
Response and resolution times
Availability and support hours
Escalation procedures
Reporting and review mechanisms
Mo Digital Hub commits to delivering services professionally and in line with agreed service levels. Failure to meet SLA targets will be addressed in accordance with the agreed SLA terms.
Both parties agree to maintain confidentiality of all proprietary, technical, operational, and business information exchanged during the engagement, unless disclosure is required by law or authorized in writing.
Mo Digital Hub complies with the Protection of Personal Information Act (POPIA). All personal and business data is processed lawfully, securely, and only for legitimate business purposes related to service delivery.
Unless otherwise agreed in writing:
All intellectual property developed by Mo Digital Hub remains its property
The Client is granted a non-exclusive, non-transferable right to use deliverables for their intended business purpose
No ownership rights are transferred unless explicitly stated in a contract
Services are provided with reasonable care, skill, and diligence
Mo Digital Hub does not warrant uninterrupted or error-free services
Mo Digital Hub shall not be liable for indirect or consequential damages
Liability is limited to the value of the services rendered under the relevant agreement
Either party may terminate services in accordance with the terms of the applicable contract or SLA. All services rendered up to the termination date remain payable.
Mo Digital Hub shall not be liable for failure or delay in performance due to events beyond reasonable control, including power outages, acts of God, strikes, or government actions.
These Terms are governed by and interpreted in accordance with the laws of the Republic of South Africa.
Mo Digital Hub reserves the right to update these Terms from time to time. Updated versions will be published on the company website or communicated where required.
For enquiries regarding these Terms or our services, please contact:
Mo Digital Hub (Pty) Ltd